FAQS

Frequently asked questions

Find answers to common questions about Rolex and Tudor watches, services, and policies. Visit Kee Hing Hung's FAQ page for information and support.

General questions

You can reach us at the following:

Kee Hing Hung Rolex Boutique
18 Robinson Rd #01-04 Singapore 048547
Tel: 6222 5151

Kee Hing Hung Tudor Boutique
18 Robinson Rd #01-03 Singapore 048547
Tel: 6223 5151

Kee Hing Hung is proud to be part of the worldwide network of Official Rolex and Tudor Retailers. We are allowed to sell and maintain guaranteed Rolex and Tudor watches. You can discover a selection of Rolex’s Classic and Professional watches, as well as an extensive range of Tudor’s classic, sport, diving and heritage-inspired watches at our boutiques.

Our website, www.keehinghung.com, is best viewed with the latest versions of major web browsers.

Unfortunately, you are not able to purchase Tudor watches via Kee Hing Hung’s website.

Kindly get in touch with us to specify your preferred models and mode of contact, and we will respond as quickly as possible.

Kindly check your spam folder as the reply might have been redirected there. If you still do not see a reply from us, please contact us directly via phone (6222 5151 for Rolex, and 6223 5151 for Tudor) or WhatsApp us at 8788 6798.

All Rolex and Tudor watches sold at Kee Hing Hung come with an international five-year guarantee that will be completed and dated at the time of purchase.

Every Rolex watch is subjected to a stringent set of tests to ensure its precision and reliability. All new Rolex watches bought as of 1 July 2015 come with international five-year guarantee. Rolex watches bought between 1 July 2013 and 30 June 2015 have their guarantee extended to three years.

All new Tudor watches purchased on or after 1 January 2020 come with international five-year guarantee. All Tudor watches purchased from 1 July 2018 to 31 December 2019 will receive an 18-month extension for a total guarantee of three-and-a-half years.

As an Official Rolex and Tudor Retailer, we are authorised to accept your Rolex and Tudor watches for servicing at the Rolex Service Centre. With the necessary skills and technical know-how, we are able to advise you on all the technical aspects of Rolex and Tudor watches. For more information, you may visit our ‘Servicing Your Rolex’ page.

Kee Hing Hung accepts payments in cash, NETS and all major credit cards.

At Kee Hing Hung, we offer 0% interest instalment plans for the following major Singapore-issued credit cards: UOB, American Express, DBS, and OCBC. Each credit card plan comes with different tenure options. Kindly check with our sales advisors for more information.

Only tourists in Singapore are eligible for tax refunds. For a comprehensive explanation on the eligibility criteria, as well as instructions to apply for tax refunds, please visit https://www.visitsingapore.com/travel-guide-tips/tourist-information/gst-tax-refund/.